[Sweetpea]

Originally Posted by haiyeekayakee

Let me put this to you, the unit has been used only in the bedroom, I've stated that twice already. It is used only in bed, and sits on my chest/stomach for reading. When finished reading the lid is closed and it is put on the locker.

No mysterious objects have appeared from thin air and somehow managed to lodge themselves between the cover and the screen whilst the reader was being used sitting on my chest in bed, and then somehow managed to vanish again.

I have explained all this quite clearly to the Sony shop and they all but called me a liar. You want to call that customer service ? How am I supposed to prove anything anyway, am I supposed to video record every moment of using the unit ? I shouldn't have to prove anything, am I to be judged guilty unless proved innocent? What a utter joke, this is just pathetic.

Originally Posted by ScalyFreak

You've obviously never worked in retail.

Customers are liars. They are also thieves, shoplifters, fraudsters, scammers, and depressingly stupid. Everyone who works in customer support knows this, everyone who works in retail knows this.

I realize I'm coming across as a bit harsh here, but to be honest, it is unrealistic to expect a customer service representative to believe that you're an honest person just because you say you are.

I'm not accusing you of breaking your reader. But surely you can understand that it's hard for someone who doesn't know you to believe that your 350 screen has been physically damaged from having absolutely nothing done to it?

This. Sad, but true.