So this is her response?
Quote:
expired warranty
Thanks for these comments on Amazon's customer service - however, if your warranty is expired as ours was, than you don't have as much luck. But I'm glad to know it worked well for you!
[report comment]
Kimberly Palmer of DC @ Aug 24, 2011 09:44:51 AM
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How does she know that "you don't have as much luck." She never even contacted Amazon Customer Service to see what kind of luck she would have.! Were they supposed to clairvoyantly know she had a frozen kindle at her house and fix it via thought waves? She just assumed they would do nothing, then reported it as fact that they would do nothing..... all while ranking Barnes and Noble and Apple higher .... even though she did no actual field testing of their Customer Service process either.
And "reporters" wonder why they are so poorly thought of these days.
I put "reporters" in quote because there actually are some real ones still out there. This lady, not so much. I've read sounder logic in 6th grade persuasive essays.
