MobileRead Forums - View Single Post - Amazon Kindle Has The Worst Customer Support Of All The E-readers

Daithi · 08-25-2011, 09:30 AM

I have also found their customer support to be exemplary.

I broke my first Kindle -- I dropped it and broke the screen. They sent me a refurb for 1/2 price and I was quite happy. Great customer service. This was all done on the phone.

I can also say that I've had good success with their email support. I bought an ice cream cookbook for the Kindle that didn't list the ingredients and they refunded my purchase without a hassle. I also bought a downloadable music album that was corrupted and they replaced it without a hassle. This was all done through email.

08-25-2011, 09:30 AM	#19
Daithi Publishers are evil! Posts: 2,418 Karma: 36205264 Join Date: Mar 2008 Location: Rhode Island Device: Various Kindles	I have also found their customer support to be exemplary. I broke my first Kindle -- I dropped it and broke the screen. They sent me a refurb for 1/2 price and I was quite happy. Great customer service. This was all done on the phone. I can also say that I've had good success with their email support. I bought an ice cream cookbook for the Kindle that didn't list the ingredients and they refunded my purchase without a hassle. I also bought a downloadable music album that was corrupted and they replaced it without a hassle. This was all done through email.