MobileRead Forums - View Single Post - PRS-650 Screen blotch

carpetmojo · 08-25-2011, 08:42 AM

[QUOTE=ScalyFreak;1715367]You've obviously never worked in retail.

Customers are liars. They are also thieves, shoplifters, fraudsters, scammers, and depressingly stupid. Everyone who works in customer support knows this, everyone who works in retail knows this...."

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Well, I do, and I don't !
I run my own business, and thank God I don't run it on these lines. I wouldnt see the point, frankly.
We always view a customer's first payment as a down payment - on all the custom we'll get from them in the years to come. The one thing we would never do is follow your theories. Customers may be difficult, trying, or a dream - but they are our life-blood. That's not to say we won't draw a line, but in 30+ years, that's happened half a dozen times, and unavoidable.

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"......I realize I'm coming across as a bit harsh here, but to be honest, it is unrealistic to expect a customer service representative to believe that you're an honest person just because you say you are......"

It is certainly a good starting point - rather than the reverse.....

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".....I'm not accusing you of breaking your reader. But surely you can understand that it's hard for someone who doesn't know you to believe that your 350 screen has been physically damaged from having absolutely nothing done to it?......"

As opposed to the device having a fault, or developing one, as we all know happens - read the Forum ?

Surely you can understand it's equally hard for anyone to believe a manufacturer won't lie, cheat, defraud or be depressingly stupid.

08-25-2011, 08:42 AM	#18
carpetmojo Wizard Posts: 3,117 Karma: 9269999 Join Date: Feb 2011 Location: UK Device: Sony- T3, PRS650, 350, T1/2/3, Paperwhite, Fire 8.9,Samsung Tab S 10.5	[QUOTE=ScalyFreak;1715367]You've obviously never worked in retail. Customers are liars. They are also thieves, shoplifters, fraudsters, scammers, and depressingly stupid. Everyone who works in customer support knows this, everyone who works in retail knows this...." ---------- Well, I do, and I don't ! I run my own business, and thank God I don't run it on these lines. I wouldnt see the point, frankly. We always view a customer's first payment as a down payment - on all the custom we'll get from them in the years to come. The one thing we would never do is follow your theories. Customers may be difficult, trying, or a dream - but they are our life-blood. That's not to say we won't draw a line, but in 30+ years, that's happened half a dozen times, and unavoidable. __----- "......I realize I'm coming across as a bit harsh here, but to be honest, it is unrealistic to expect a customer service representative to believe that you're an honest person just because you say you are......" It is certainly a good starting point - rather than the reverse..... ----- ".....I'm not accusing you of breaking your reader. But surely you can understand that it's hard for someone who doesn't know you to believe that your 350 screen has been physically damaged from having absolutely nothing done to it?......" As opposed to the device having a fault, or developing one, as we all know happens - read the Forum ? Surely you can understand it's equally hard for anyone to believe a manufacturer won't lie, cheat, defraud or be depressingly stupid.