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Old 08-25-2011, 07:32 AM   #13
afa
The Forgotten
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Posts: 1,136
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Join Date: Apr 2010
Location: Dubai
Device: Kindle Paperwhite; Nook HD; Sony Xperia Z3 Compact
Quote:
Originally Posted by JeremyR View Post
It's only good if you talk to them on the phone. If you use email, it's pretty much completely worthless.
I agree. I recently had to contact them because a purchase I made was not downloading to my Kindle4Mac. Wrote them an email, and got an utterly worthless reply. The suggestion by the CSR in the email was one I had already tried, which she would have known if she had bothered to read my (detailed) email.

To make matters worse, there is no way to follow up on a complaint. The email from the CSR had no 'reply-to' address, and no reference number. So if you need to follow up on an issue, you need to explain the issue again in a new email. This struck me as decidedly braindead.

There phone support might be good, but written communication is severely lacking.

Last edited by afa; 08-25-2011 at 07:34 AM.
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