Quote:
Originally Posted by pdurrant
Amazon have absolutely the best customer support in the business. It makes buying a Kindle so much safer than any other eInk based reader. No other company I know of will replace a reader with a broken screen (cracked glass substrate).
And they don't ask you to send the broken machine back before sending the replacement, and they pay for a courier pick-up of the broken machine.
And sometimes they'll even do this out of warranty.
An astonishingly bad article.
|
Similar with my wife's refurb Kindle 2, the screen died almost entirely, very suddenly (only a little bit of it functioned). I was on the phone for like 15 minutes with Amazon, they sent another refurb via overnight shipping.
Honestly, my experience with B&N was similiar with a bad screen on my first Nook 3G, except I did get a couple of questions about whether anyone had put weight on the screen...but pretty much the same - a refurb shipped out - although it was budget 3-5 day shipping from B&N.