After the screen on my husband’s Kindle suddenly froze, he went in search of customer service on Amazon.com. As anyone who has gone on a similar quest can attest, it is not easy to find. The Kindle Support page simply told him to check his warranty, which had expired the previous week. His only option, it seemed, was to buy a new one
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http://money.usnews.com/money/blogs/...#ixzz1W0V1PQi7
Absolute bunk. The screen on my Kindle just went out and I requested customer support call me. Which they did within 10 seconds. And within 5 minutes of speaking to the rep a new Kindle was on its way. Free of charge.
I'm sure everyones experience is different but this looks like the author went out of her way to smear Amazon and praise Apple.