Quote:
Originally Posted by marcardis
I have been trying to resolve the problem since the middle of June without success.
Yes, I have logged into Zendesk. As of this morning they told me that my query had been resolved. I pointed out that thay had done nothing and received a reply to say that it had been passed to a Tier 2 team to look at.
Marcardis
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Did it indicate when it was closed?
Maybe the 1week gap (5th -> 12th June) between them asking questions and you getting back to them lead to something happening to this ticket (I know some of these systems can auto downgrade if no activity after a period of time). Don't really know, just thinking out loud. Anyway Kobo will have to work out why your ticket fell into a hole.
Also are you in the US? Did you ever think of calling them? (If not in the US fair enough).
Oh and out of curiosity have you tried the desktop application on any other computer? If so did it work as expected?