Quote:
Originally Posted by Joe563
Here is the telephone number for Kobo Customer Support.
Kobo Help Line, United States and Canada:
1-866-204-4714
(8am - 12am EST)
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Thanks. I asked them for a call back and they did call me back. I'll update this thread tomorrow with how things turn out. I'm really hoping that they will reconsider replacing the unit; it's not really an excuse to say that it would be replaced had I purchased the extended warranty. If warranties don't apply to defective e-readers not damaged by the customer... then what are they for?