Quote:
Originally Posted by ScalyFreak
Be very careful how you phrase and deliver your request.
Anyone who has ever worked in customer service understands why I would say that. We do not take kindly to customers telling us what we owe them.  |
But it was amazing what it did for our internet connection. We kept getting dropped. We repeatedly went to the help department. Replaced modems 3 times, had a service person come out to the house. Finally we called customer service & said we would be going to their main competitor in our city if it was not working properly in a month. It has been working well since. Of course we told them all we had done to remedy the problem before we told the this was their last chance. And it was amazing how we didn't need anymore modems or a service person to come again.
So I think reporting what this person has done & how Sony lost more than one customer is in order.
And remember we are the customer & we can take our business elsewhere. I'm not saying we should be rude but after repeated problems I think we should be firm.
