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Concerning warranty:
Though I have had a lot of problems with Sony and their products, I never have had a problem with warranty.
In the eighties I bought a mini-portable-TV-set. Very expensive, but from day one on there were no audio function. First SONY-product, first fail. But warranty worked. It took 2 month, but it worked.
Next was a mini-world-receiver. Very expensive. No problems at all.
Next a Minidisc Player. Large troubles! SONY customer service ignored several mails concerning problems with the DRM-technology, software, advertised functions which doesn’t exist, …. I guess MD-Players gave SONY the first heavy strike in their business. When I’m thinking back to these troubles I still become very angry. After one year using this thing, hardware have had a serious malfunction. Sony repaired it without charge.
First E-Reader: PRS350. After using it a couple of weeks I destroyed the operating system (my fault). Sony service center repaired it without charge.
Second E-Reader: PRS350 (yes, I own two of them): my above mentioned spot on the screen. The Sony Service Partner in my country will (email yesterday) replace the screen for free.
So, summing up that: Sony products, at least in my case, have had very often hardware problems (and software besides was undisputable). But at least warranty for hardware worked without charge.
A.
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