Quote:
Originally Posted by Sweetpea
Well, I'll probably be the only one, but I can't blame customer service. You can say all you want that you didn't press it with a pen (or any other object), but you can't prove it. There is this blemish, that appears to be made by pressure. And that isn't under warranty. Simple as that.
You probably didn't do it on purpose (I mean, who would demolish something like that!), but it could have happened by accident. A thingie got caught between the screen and the cover. And was then pressed into the screen. And when you opened the cover, the thingie fell out and only left its impression.
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Let me put this to you, the unit has been used only in the bedroom, I've stated that twice already. It is used only in bed, and sits on my chest/stomach for reading. When finished reading the lid is closed and it is put on the locker.
No mysterious objects have appeared from thin air and somehow managed to lodge themselves between the cover and the screen whilst the reader was being used sitting on my chest in bed, and then somehow managed to vanish again.
I have explained all this quite clearly to the Sony shop and they all but called me a liar. You want to call that customer service ? How am I supposed to prove anything anyway, am I supposed to video record every moment of using the unit ? I shouldn't have to prove anything, am I to be judged guilty unless proved innocent? What a utter joke, this is just pathetic.