Quote:
Originally Posted by haiyeekayakee
That's interesting, thanks for the reply. I've just been to the Sony Centre where I purchased it and they're adamant it's been pressed with a pen and won't be covered under warranty. I pointed out that it comes with a stylus which I don't even use, has never been dropped or anything, is always in a case and never travels anywhere other than the bedroom but no go. Well done Sony, another customer lost.
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Well, I'll probably be the only one, but I can't blame customer service. You can say all you want that you didn't press it with a pen (or any other object), but you can't prove it. There is this blemish, that appears to be made by pressure. And that isn't under warranty. Simple as that.
You probably didn't do it on purpose (I mean, who would demolish something like that!), but it could have happened by accident. A thingie got caught between the screen and the cover. And was then pressed into the screen. And when you opened the cover, the thingie fell out and only left its impression.