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I sympathise that you did not get the email replies, or follow-up you felt necessary to resolve your issue. I guess it just seemed a little petulant when Sameer was quite obviously continuing to help you.
Out of curiosity did you ever log into Zendesk to see the status of you ticket, or try to add any comments via that avenue?
Oh and my link was anthropological not patronising, but interpret as will. Also interesting re: Kindle Desktop supporting .PRC (though makes sense as the hardware does). Still seems an odd choice to me rather than .MOBI.
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