Quote:
Originally Posted by SameerH
Hi marcardis,
I replied to your email. As a separate point, your ticket doesn't have any response from you since the customer care agent asked you to try a few steps to resolve the issue. That may be why you haven't heard anything.
That aside, please try the build I sent.
Sameer.
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Thanks for your reply.
To answer your points.
I contacted Kobo Customer Support on 03/06/11 to report the problem with Kobo Desktop not displaying my purchased books. I clearly stated that I was using the Kobo iPhone app and the problem was with Kobo Desktop.
They replied on 05/06/11 giving a fix involving a Kobo eReader.
I replied on 05/06/11 stating that I did not have a Kobo eReader.
They replied on 05/06/11 with the following:
We apologize for the misunderstanding. Please confirm that you are signed into the Kobo desktop application with the same email address and password you use for your Kobo account on your iphone. If you are signed into the application with the same information and the books do not appear, please try the following steps:
Please try signing out and back in (at which time, please click ALL BOOKS) . Once you sign in, if the book does not appear you can reset the book by trying the following steps:
1 Sign in to your online Kobo account at www.kobobooks.com
2 Go to the "My Library" and the "I'm Reading" section.
3 Delete your books from your "I'm Reading" list. It is only temporary.
4 Go to the "Library" and go to "Purchased " and click BOOKMARK>BOOKMARK PAGE 1
so that it goes back to your "I'm Reading" section.
5. Click on "Update Library" on the desktop application (this should load your books onto the desktop application).
If the issue persists, please sign out and uninstall the desktop application. Reinstall it from www.kobobooks.com/desktop and sign in.
Sincerely
The Kobo Team
I replied on 12/06/11 to advise them that this fix did not work.
No reply until 18/06/11:
Thanks for getting in touch with us. Your request (#410952) has been received, and will be reviewed by the Kobo support team. As we are experiencing higher than normal volume at this time, we would ask for your continued patience as we work to address your request
So, in reply to your comments, I have replied to your Customer "Support" Team but have not received any sensible reply from them other than they are very busy!
I have downloaded and installed the build that you have suggested.
I have now lost the Kobo Desktop altogether. When I run the new program it asks me to connect my eReader at the first step!
Still no reply from Kobo.com
Marcardis