|
I am sorry to hear that Bob. I think since you already asked them directly, they should have granted you the two business days discrepancy and offered you the upgrade for free.
Personally I haven't had bad experience yet. Software I've purchased:
iSilo: Darren has always been responsive and fair to my e-mail requests.
DateBK: Pimlico just keeps on adding new features to DateBk 5 and never asked me for an upgrade fee.
Agendus: Unlike Pimlico, Iambic seems to have very strict upgrade policies and you basically have to pay for every upgrade that is not just a bug fix release
|