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Mostly Math · 08-22-2011, 02:20 PM

I ordered my Touch (online from Chapters) before they were released and received it on the release date. LOVED IT!

Last night I noticed the USB socket was loose, I had to jiggle the cable to get it to charge.

Today I called KOBO and they opened a Tier 2 ticket but suggested I try to return it at my nearest Chapters store. 10 minutes later I was at the store (its across the street) with my KOBO and all my receipts and shipping info.

20 minutes later I am at home with my BRAND NEW touch, just waiting for it to sync.

Have I mentioned I LOVE MY KOBO!!

S

08-22-2011, 02:20 PM	#1
Mostly Math Groupie Posts: 170 Karma: 1154013 Join Date: May 2010 Location: Toronto Device: Kobo (loaned out), KoboTouch (given away), KoboVox, KoboGlo, AuraHD	My Kobo Touch return story I ordered my Touch (online from Chapters) before they were released and received it on the release date. LOVED IT! Last night I noticed the USB socket was loose, I had to jiggle the cable to get it to charge. Today I called KOBO and they opened a Tier 2 ticket but suggested I try to return it at my nearest Chapters store. 10 minutes later I was at the store (its across the street) with my KOBO and all my receipts and shipping info. 20 minutes later I am at home with my BRAND NEW touch, just waiting for it to sync. Have I mentioned I LOVE MY KOBO!! S