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I haven't had a problem with a similar case. I haven't read on any of the forums I visit of anyone having a problem with a similar case. I am not going to quit using my case.
When dealing with customer service, with any customer service, never give them a handy and easy hook on which to hang the problem, especially if it frees them from responsibility.
"My Kindle quit working. Could it be because I had bacon for breakfast."
"That's it. You got it. Do you work in technology somewhere?"
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