Quote:
Originally Posted by savethebutterfly
If it is within the 1 year warranty, then there should be no charge for the work or any parts. Sometimes, you would be responsible for shipping costs but it depends on the company. The only exception that I know of is that if they examine the product and find that the fault itself is not covered by the warranty - then they should give you the option to have the item repaired for a charge (and they should give you a quote) or have it returned to you, at your expence.
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I think we are in a better position than in US thanks to the S.O.G. Act, in that our primary contract is with the seller - easier to tackle/make direct contact - and have more comprehensive requirements under this, that over-rule individual warranty wordings.
However, at times sellers will deny responsibility, don't know the law, or simply lie, and need educating !
The better stores [sometimes, as was ever thus, certain individual branches ] are well aware of the law and comply.
Which, of course, make us more likely to buy from them again - a point Head Office sometimes ignore/forget.