[JenPen1]

Originally Posted by Bookworm_Girl

What kind of operating system is your computer? Windows? Linux? I found a few links just from a google search on the error message that offer different suggestions. You might want to try to contact Adobe support.
http://kb2.adobe.com/cps/909/cpsid_90991.html
http://kb2.adobe.com/cps/403/kb403460.html
http://forums.adobe.com/thread/314766?tstart=-1

Thank you. I did manage to find some links and tried yours too. I have no error message code number with mine. And what I found interesting is the book installs but it installs 2 or 3 times with a different extension on each one!
There is no library book available on my request list, for me to try right now, so I will have to see if some of the suggestions that were offered in the links work when I am able to download a book.
Thanks again for your help.
Jen