MobileRead Forums - View Single Post - Broken 350 under warranty but still costs $ to exchange?

savethebutterfly · 08-20-2011, 09:08 AM

If it is within the 1 year warranty, then there should be no charge for the work or any parts. Sometimes, you would be responsible for shipping costs but it depends on the company. The only exception that I know of is that if they examine the product and find that the fault itself is not covered by the warranty - then they should give you the option to have the item repaired for a charge (and they should give you a quote) or have it returned to you, at your expence.

08-20-2011, 09:08 AM	#6
savethebutterfly Nameless Being	If it is within the 1 year warranty, then there should be no charge for the work or any parts. Sometimes, you would be responsible for shipping costs but it depends on the company. The only exception that I know of is that if they examine the product and find that the fault itself is not covered by the warranty - then they should give you the option to have the item repaired for a charge (and they should give you a quote) or have it returned to you, at your expence.