MobileRead Forums - View Single Post - Broken 350 under warranty but still costs $ to exchange?

snape · 08-19-2011, 05:12 PM

I ended up calling again this morning, since I was definitely not on board with paying for something that's under warranty and I was determined to wring an explanation out of Sony. After asking several times (nicely but pointedly) how a hardware-only exchange was NOT covered under the 1-year warranty, and after getting several replies that fell well short of any kind of answer, the rep told me he might be able to get me a "discount" to make it a no-cost transaction. Long story short, he came through with the "discount" and now I'm waiting for e-mailed instructions on how to send in my broken reader. Once they receive my reader, they'll ship out the warranty replacement.

Glad I pursued it. I'm sure Sony counts on most folks just griping as they hand over their money.

08-19-2011, 05:12 PM	#5
snape Language Lover Posts: 111 Karma: 71544 Join Date: Feb 2009 Device: Current: PRS-350, Kindle PW // Previous: PRS-505, Kindle 1, Kindle 2	I ended up calling again this morning, since I was definitely not on board with paying for something that's under warranty and I was determined to wring an explanation out of Sony. After asking several times (nicely but pointedly) how a hardware-only exchange was NOT covered under the 1-year warranty, and after getting several replies that fell well short of any kind of answer, the rep told me he might be able to get me a "discount" to make it a no-cost transaction. Long story short, he came through with the "discount" and now I'm waiting for e-mailed instructions on how to send in my broken reader. Once they receive my reader, they'll ship out the warranty replacement. Glad I pursued it. I'm sure Sony counts on most folks just griping as they hand over their money.