Quote:
Originally Posted by sylviebi
not too sure how you manage to break the kindle and get a new one for free when it was your fault? did you tell them what happened?
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I was honest when I returned my broken K3 the other day. They are very generous. I don't think the money is really in the device as much as it is in a lifetime of book-buying.
When I worked at Kinko's, they had a similar way of viewing their customers. Any employee could choose to "comp" a dissatisfied customer up to something like $1,000 without having to get manager approval. They looked at the long term relationship with the customer and decided it was better to lose a little money but keep your customers coming back.
Amazon's customer service is one of the reasons I buy so many things from them.