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Kivgaen · 08-19-2011, 01:56 PM

I do not understand this issue a customer is having with one of our ebooks... The book is "25 bridge conventions you should know Part 1: Learn these first".

I downloaded the sample for the "Kindle for PC" application, and this is what I see:

http://www.luiselee.com/images/my%20screenshot.jpg

But the customer sees something completely different:

http://www.luiselee.com/images/his%20screenshot.jpg

Both of us are reading the exact same book and using the exact same software application.

Does anyone have any ideas on what might cause this odd behavior? I sent him the symbol.ttf file just in case he didn't have it on his computer (unlikely) but he had the exact same file on his computer. The only difference I could see was our operating system -- he was on Windows Vista, and we are on Windows 7. But why would that have anything to do with whether or not the book works properly in the Kindle for PC application?

Can anyone help to explain what might be happening here?

08-19-2011, 01:56 PM	#1
Kivgaen Enthusiast Posts: 38 Karma: 608 Join Date: Aug 2009 Location: Toronto Device: all devices	HELP - problem with our ebook I do not understand this issue a customer is having with one of our ebooks... The book is "25 bridge conventions you should know Part 1: Learn these first". I downloaded the sample for the "Kindle for PC" application, and this is what I see: http://www.luiselee.com/images/my%20screenshot.jpg But the customer sees something completely different: http://www.luiselee.com/images/his%20screenshot.jpg Both of us are reading the exact same book and using the exact same software application. Does anyone have any ideas on what might cause this odd behavior? I sent him the symbol.ttf file just in case he didn't have it on his computer (unlikely) but he had the exact same file on his computer. The only difference I could see was our operating system -- he was on Windows Vista, and we are on Windows 7. But why would that have anything to do with whether or not the book works properly in the Kindle for PC application? Can anyone help to explain what might be happening here?