MobileRead Forums - View Single Post - Broken 350 under warranty but still costs $ to exchange?

sun surfer · 08-19-2011, 01:49 PM

When I was buying my 950 and its cover, I called Sony to try and negotiate price (from the advice given here in this forum). It worked, but what I found from calling a few times is that each Sony person may say something different. You may try again or take it into a store and you may (or may not) get it taken care of for free.

I personally haven't heard of the $30 charge, but I've never had a problem with my 950.

08-19-2011, 01:49 PM	#3
sun surfer languorous autodidact ✦ Posts: 4,235 Karma: 44667380 Join Date: Jun 2010 Location: smiling with the rising sun Device: onyx boox poke 2 colour, kindle voyage	When I was buying my 950 and its cover, I called Sony to try and negotiate price (from the advice given here in this forum). It worked, but what I found from calling a few times is that each Sony person may say something different. You may try again or take it into a store and you may (or may not) get it taken care of for free. I personally haven't heard of the $30 charge, but I've never had a problem with my 950.