Quote:
Originally Posted by snape
My PRS-350 stopped working a couple of days ago (doesn't turn on, just gives me a flashing orange light). It's inside the 1-year warranty, but Sony is still charging me $30 to repair it (which makes a little bit of sense, since "labor" isn't technically covered at this point) or to replace it with a refurbished unit (which makes less sense, because that's purely a hardware issue). I love my 350 but I'm not sure I want to sink $30 into a hopefully-it's-fixed repair or a here's-what-was-in-the-warehouse replacement.
Have others come across the $30 charge when getting repairs or replacement done under warranty?
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I sent in my PRS 505, when still under warranty, through Sony Style Store. The battery was not charging properly. Sony sent it back with a new battery and no charge for repair or shipping etc.
Jen