MobileRead Forums - View Single Post - Broken 350 under warranty but still costs $ to exchange?

snape · 08-19-2011, 10:36 AM

My PRS-350 stopped working a couple of days ago (doesn't turn on, just gives me a flashing orange light). It's inside the 1-year warranty, but Sony is still charging me $30 to repair it (which makes a little bit of sense, since "labor" isn't technically covered at this point) or to replace it with a refurbished unit (which makes less sense, because that's purely a hardware issue). I love my 350 but I'm not sure I want to sink $30 into a hopefully-it's-fixed repair or a here's-what-was-in-the-warehouse replacement.

Have others come across the $30 charge when getting repairs or replacement done under warranty?

08-19-2011, 10:36 AM	#1
snape Language Lover Posts: 111 Karma: 71544 Join Date: Feb 2009 Device: Current: PRS-350, Kindle PW // Previous: PRS-505, Kindle 1, Kindle 2	Broken 350 under warranty but still costs $ to exchange? My PRS-350 stopped working a couple of days ago (doesn't turn on, just gives me a flashing orange light). It's inside the 1-year warranty, but Sony is still charging me $30 to repair it (which makes a little bit of sense, since "labor" isn't technically covered at this point) or to replace it with a refurbished unit (which makes less sense, because that's purely a hardware issue). I love my 350 but I'm not sure I want to sink $30 into a hopefully-it's-fixed repair or a here's-what-was-in-the-warehouse replacement. Have others come across the $30 charge when getting repairs or replacement done under warranty?