View Single Post
Old 08-18-2011, 05:47 PM   #5
marcardis
Member
marcardis began at the beginning.
 
Posts: 17
Karma: 10
Join Date: Aug 2011
Device: Kindle
Thanks

Many thanks for your quick replies!

“it sucks you had bad support but i will not be taking your advice.
have you gone online into kobobooks and made sure your books are in the 'currently reading' tab of your purchases.

if they are not then they will not sync with any of your devices, it's one way i keep track of my books because i hate synching with my kobo and having the books downloaded all the time over and over again.

i briefly read through so not sure if you actually did do what i suggested but good luck.

i like my kobo, i have zero problems with my app on my android or my touch or my pc.”

All my books display in the 'Currently Reading' tab.

I have followed their suggestions re deleting them and reinstalling but that does not work.

“In my experience the Kobo customer service is definitely sub-par but I have never had problems with the desktop application.

A question, if you start the desktop application and the go to Account>Purchase History, can you see the books that you have purchased? “

Yes!!

“Kobi support has given me free stuff on more than one occasion. I approve of them.”

Great stuff – but they have not answered my emails going back to June or dealt with the problem!

Anyway, thanks for your answers – it would be good to have a reply from Kobo.

Marcardis
marcardis is offline   Reply With Quote