I have purchased a number of ebooks from Kobo to read on my Kobo iPhone app.
These have all worked despite the very long time that the app takes to load.
I also downloaded the Kobo PC Reader.
Despite numerous emails to Kobo, the PC software refuses to display the books that I have purchased.
Last reply from Kobo:
Hi there! Your ticket (#306599) has been updated.
Just reply to this email to continue working with our Support Team. If this solves your request, drop us a quick note to let us know.
To review the status of the request and add additional comments, follow the link below:
http://kobo.zendesk.com/tickets/306599
Amrit K., Jun-05 17:45 (EDT):
Hi George,
We apologize for the misunderstanding. Please confirm that you are signed into the Kobo desktop application with the same email address and password you use for your Kobo account on your iphone. If you are signed into the application with the same information and the books do not appear, please try the following steps:
Please try signing out and back in (at which time, please click ALL BOOKS) . Once you sign in, if the book does not appear you can reset the book by trying the following steps:
1 Sign in to your online Kobo account at
www.kobobooks.com
2 Go to the "My Library" and the "I'm Reading" section.
3 Delete your books from your "I'm Reading" list. It is only temporary.
4 Go to the "Library" and go to "Purchased " and click BOOKMARK>BOOKMARK PAGE 1
so that it goes back to your "I'm Reading" section.
5. Click on "Update Library" on the desktop application (this should load your books onto the desktop application).
If the issue persists, please sign out and uninstall the desktop application. Reinstall it from
www.kobobooks.com/desktop and sign in.
Sincerely
The Kobo Team
Having gone through all their suggestions, the PC application still did not work.
My reply re this in June went unanswered.
Today I tried again to run the Kobo PC software and was told that a "critical update" was required.
I duly installed this and upon restarting Kobo PC found that the software still refused to display the books that I have purchased but invited me to buy new books.
I emailed Kobo today regarding this but have not had the courtesy of an acknowledgement or reply.
My advice:
Avoid Kobo completely.
Their software is seriously flawed
Their customer service is non-existant
Marcardis