Don't hesitate to contact Kindle support. They are amazing, best Customer Service I've ever dealt with. I had a kindle screen go bad, don't know if it broke or what (it always seemed like it was a little warped when I held it) then the replacement kept freezing. Both times I received a new kindle within a day and a half (I called late at night) and they email you a link to a return label. Use the original packaging and drop off at any UPS store.
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