Quote:
Originally Posted by axel77
Does this take into account the negative sentiment spread by non-quality repairments? While this might have been negletable in say the 1990ies its surely to have changed in the 21th century, since before the age of internet I would e.g. have never heared of Gogolos story.
|
Yes I think it has changed. We now seem to have a culture where bad service is almost expected from large companies, especially technology companies, so although people complain and post on forums, the products still sell. I guess it's a result of our "throw away" attitude to these devices, and also of their desirability - how many people here would genuinely NOT buy an iLiad if they knew beforehand how bad their customer service is? Not many I'd wager, as we all lust after them too much to do that.
The internet has helped AND hindered; it's now easier to research a companies reputation, but it's also harder to communicate with these outfits directly, so that we feel they genuinely take on board what we say, because it's too easy for them to hide behind the web.
So yes, it's changed all right, for the worse IMHO.
Mark