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I had the best customer service experience I have had in years. My Kobo quit working and was flashing on and off. I called, explained the problem and pretty much immediately was offered a new Kobo which would come by Fed Ex. I just had to return the old one by return shipping. The lady was professional, friendly, and in the United States. I was given all kinds of pertinent info and will be emailed directions in case I forgot anything. Best of all, they took my word that I had purchased this six months ago or had me on record. At any rate, I was never asked for proof of purchase and I felt trusted. Awesome!
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