Quote:
Originally Posted by daudi
I remember once reading somewhere (possibly something someone posted somewhere on some forum so it might not be true) a while back that these days it is cheaper for companies to deal with returns than to employ people to do QA, effectively making the customer the QA tester.
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Does this take into account the negative sentiment spread by non-quality repairments? While this might have been negletable in say the 1990ies its surely to have changed in the 21th century, since before the age of internet I would e.g. have never heared of Gogolos story.