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Old 04-14-2008, 06:28 PM   #6
axel77
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Quote:
Originally Posted by daudi View Post
I remember once reading somewhere (possibly something someone posted somewhere on some forum so it might not be true) a while back that these days it is cheaper for companies to deal with returns than to employ people to do QA, effectively making the customer the QA tester.
Does this take into account the negative sentiment spread by non-quality repairments? While this might have been negletable in say the 1990ies its surely to have changed in the 21th century, since before the age of internet I would e.g. have never heared of Gogolos story.
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