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Hi Photogirl, welcome to mobileread!
I'm sorry to hear about the problems you have with your new reader. It really sounds like you have a broken screen. Unfortunately, in this case you can't do anything yourself to fix it. You must send the device to your vendor or to iRiver for repair.
The screen is quite fragile and it may be that he already broke a few days ago. Sometimes it takes a little time to show.
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