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I returned an ebook to Whitcoull's with success. I've never tried with Amazon or Kobo, but then, I haven't yet had reason to.
Easily, hands down, the worst "formatted" ebook I have bought is Penguin's First Rumpole Omnibus which is "riddled" with errors -- at least one OCR-like every page. You know, stuff like "weU" instead of "well". Shocking. But, I enjoyed the stories so I kept it. It made me appreciate, even more, the simple craftsmanship you'll find in some of the (legitimate) reprint houses like Langtail Press.
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