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Originally Posted by karunaji
Exactly. Thanks for supporting my point.  It happens more often than you think. Even with software. My wife bought a game that required a CD put the drive for activation while playing. Until one day the CD drive broke from overheating and she couldn't play the game anymore. So she downloaded the activation crack and continued playing the game.
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Well, in that case, I really can't argue with you. I believe that what you're doing there is wrong. If a company happens to sue you over that (although I doubt they will), that would not be a valid defense.
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What do you mean by illegitimate customers? Is it if you bought a book that is sold only in certain region by pretending to be resident of this region? Or one who bought a book legally and then removed DRM illegally? I can't really comprehend the concept of "illegitimate customer" because blaming the customer sounds so Soviet.
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By illegitimate customer, I mean a customer either like the above, or one who did not purchase the product at all. In other words, what I mean by an illegitimate customer, is a customer who did not obtain their copy of a product through official methods.