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Kindle customer service has been amazing for me. I've had to return 2 damaged Kindles, and both times I feel that they had every right to just say "too bad for you."
The first time, I had the hairline crack on the K2 5-way. Just the other day, I accidentally leaned on my K3 and broke the top half of the screen.
In both cases, they sent me a replacement within 2 days. What's even more incredible is the K2 was one I bought used, so I wasn't even the original owner, and I hadn't given Amazon any money.
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