Quote:
Originally Posted by travis
Three horizontal pixel rows no longer function on my Kindle 3, they are all on the bottom 10% of the screen. The unit is still very usable. There was no physical impact on the unit to cause this problem, it started with 2 rows not showing up one day and another row disappeared a few days later. This all happened in the last couple of weeks.
I purchased a Kindle 3 August 5th, 2010 from Amazon's web site and it was shipped on Sept. 1, 2010 and received a couple of days later. I used the USA web site and it was shipped to a USA address. I didn't purchase any special warranty protection, just the $139 WiFi unit.
So is this unit still under warranty? Do I have until 1 year after *receiving* it?
I am on an international trip now but return to the USA next week, so I am trying to figure out my options since the year is almost up. Also, I am hoping I won't have to separated from my beloved Kindle for long if, indeed, it is under warranty?
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If you want to call before returning to the US, the number is 206-266-0927. If you're in the US, use the number Pidgeon92 posted. Your warranty begins from your ship date: September 1st. Your replacement Kindle will have a full 90 day warranty. CS will take care of you.
