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travis · 08-11-2011, 02:33 PM

Three horizontal pixel rows no longer function on my Kindle 3, they are all on the bottom 10% of the screen. The unit is still very usable. There was no physical impact on the unit to cause this problem, it started with 2 rows not showing up one day and another row disappeared a few days later. This all happened in the last couple of weeks.

I purchased a Kindle 3 August 5th, 2010 from Amazon's web site and it was shipped on Sept. 1, 2010 and received a couple of days later. I used the USA web site and it was shipped to a USA address. I didn't purchase any special warranty protection, just the $139 WiFi unit.

So is this unit still under warranty? Do I have until 1 year after *receiving* it?

I am on an international trip now but return to the USA next week, so I am trying to figure out my options since the year is almost up. Also, I am hoping I won't have to separated from my beloved Kindle for long if, indeed, it is under warranty?

08-11-2011, 02:33 PM	#1
travis Enthusiast Posts: 40 Karma: 86 Join Date: Jan 2007 Location: USA, Philippines, Colombia, Mexico Device: Ipod Touch 3G, 10" Acer Netbook, Kindle 3	Hardware problem: next steps? warranty? Three horizontal pixel rows no longer function on my Kindle 3, they are all on the bottom 10% of the screen. The unit is still very usable. There was no physical impact on the unit to cause this problem, it started with 2 rows not showing up one day and another row disappeared a few days later. This all happened in the last couple of weeks. I purchased a Kindle 3 August 5th, 2010 from Amazon's web site and it was shipped on Sept. 1, 2010 and received a couple of days later. I used the USA web site and it was shipped to a USA address. I didn't purchase any special warranty protection, just the $139 WiFi unit. So is this unit still under warranty? Do I have until 1 year after receiving it? I am on an international trip now but return to the USA next week, so I am trying to figure out my options since the year is almost up. Also, I am hoping I won't have to separated from my beloved Kindle for long if, indeed, it is under warranty?