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Originally Posted by BarnOwl
It seems that it is not just me that's surprised about the lack of communication and user support from Bookeen.
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It
is less communicative than what I'd expect from a US corporation, I'll give you that. I tend to think this is because it's a much *smaller* operation.
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I am a bit surprised though that there seem to be a lot of people here that have NO ISSUES at all with the device......
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I've noticed that those who have problems are most vocal. And they tend to seek out every possible source of aid. Thus, we get a lot of those people right here.
It would be nice to actually get some idea of how often a bug/crash occurs. Presuming that our customers' experiences are normal, I've not seen but about 1-in-12 or 1-in-15 customers reporting problems. That could be the customers we attracted were more willing to be patient with a first-generation device; only time will tell the whole story.
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Surely I like the device and I read a lot with it. But one of the most annoying bugs is the fact that the device is not able to save the last read page properly. And I am not talking about the italics issue, the bookmark issue, the rare but nevertheless random crashes, the fact that there is no proper low battery warning resulting in a terrible lock up where one is only to be able to revive it again by connecting it to the power and firing a rapid set of magical spells.........
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What?!? You mean you
didn't receive your Magical Spells for Restarting Your Cybook Gen3 Toolkit? It's supposed to be right there in the box, tucked under the Omni-functional Kitchen Sink Expansion Set! I am shocked! Shocked, I tell you!
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Concerning the firmware update: Why not release a beta as so many do for the ones that don't mind reporting a few bugs? This way you can actually use the usergroup for feeback to better the product.
But I get the strong impression Bookeen is not interested in feedback from their users at all.
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Yeeeeaaaaaaaahhhh. Right. Now
why would Bookeen stop using the update delivery model so successfully used by Microsoft and other major software manufacturers?
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As the Bookeen blog is only publishing matters of Public Relation and marketing maybe we should post some more reactions there about the REAL user experiences.
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Derek