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Old 08-10-2011, 07:56 AM   #32
ProfCrash
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Posts: 8,554
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Join Date: Jul 2010
Location: Somewhere in the USA
Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2
My guess is that you needed to work the return through them. If it was under 30 days you should have contacted Kindle Support, gotten a shipping label from them, and returned the device.

Since you did return it in the 30 day window, I would call Kindle Support, not Amazon Support, and talk to them.
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