Quote:
Originally Posted by boswd
Hey Look I too can google horrible Amazon experience and find similiar results
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The way to do it is to just google each with the words "customer service" and let the search results tell the story, good and bad for each.
I've used both companies and sorry to say, there's no comparison.
Amazon bends over backwards to please its customers. It's just smart business. They don't do it out of kindness.
The Nook policy is to, 99% of the time, not refund you if an ebook is even missing pages, but Amazon will refund you the cost of a Kindle book and delete it from your Amazon library if it had a bad -layout- in your opinion, if you let them know within 7 days.
Phone answering 24/7 is within a minute or two with Amazon. Not so with the Nook, and when I got a Nook customer rep to call me back he wanted me to delete all my non Nook books to see if that's why my Nat'l Geo was not downloading suddenly.
No. That was illogical. The magazine had downloaded in the past just fine. The Nat'l Geo on that device is alone worth buying the device. Works well even with 7" because you CAN zoom in with magazines and the web.
B&N finally figured out what caused the download problems.
I do the Nook boards regularly. The software is a bit more buggy. What I really didn't like is that update 1.2 on my NookColor had the Highlight/Copy/paste REMOVED for web browsing. Gads.
But I still use it all the time, and it's sweet. Just not for doing/editing email if I can help it.