|
Thanks all, including the credit card update. Credit card was up to date and not the issue, but good to watch for. Turns out-there is a problem with the content and the support team has to fix it which will take a few days. So they acknowledge there's a technical issue and I'll wait for it to be corrected. At least the next person looked into it further and payed close enough attention to what I wrote. Sometimes it just takes getting someone else-tends to be a common customer service theme, eh? I can deal with the wait-things have problems some time. It's just frustrating to get the stock answer when the first person didn't bother reading closely enough, so you just hope to get a better one on the second try.
|