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bravodia008 · 08-05-2011, 07:13 PM

I joined this site just to write this.
Also, I LOVE this site. It is so very helpful!

Shh! I will make a confession.
I broke the screen on my Kobo.
I'd bought it last fall,
so we're talking about roughly 8 months later
no receipt
I was travelling with it in my bag without its case (it was adding bulk to my carry-on) I must have shoved in my work binder in too forcefully because later on in the flight, as I eagerly took it out to read my newest downloads...
Half the screen was showing a crack in the bottom right hand corner, on the inside, so the font was all messed up, not a crack on the physical screen.

I was so sad!
When I first bought it, I was having battery issues (would die after a couple of hours of reading), wifi lags (it was seriously slow-- I ended up just disabling it) and whenever I synced it, it would wipe out previous purchases?? I actually hated it, then tried it out again this winter -without expecting anything from it- and started loving it.

Anyway, after googling "Kobo cracked screen" (what to do!), I found several threads here suggesting contacting customer service.

I have never been SO impressed with customer service!!!

I sent off an email.
Got a reply promptly.
I received a Purolator envelope soon after.
Sent it off.
Got it sent back... with a beautiful NEW Kobo!

I am now a Kobo fan/convert/supporter!!

Thank you KOBO Customer Care!
Thank you MobileRead members!

PS. To people who are not receiving a reply from Customer Service, I strongly suggest trying again. In my first month of owning this, I emailed alot regarding all the issues I was having. Just be persistent until you get it solved. (As with every other company's cs, I think it really depends who you get as well.)

08-05-2011, 07:13 PM	#1
bravodia008 Junior Member Posts: 1 Karma: 54058 Join Date: Aug 2011 Device: KOBO	Broken Screen Blues I joined this site just to write this. Also, I LOVE this site. It is so very helpful! Shh! I will make a confession. I broke the screen on my Kobo. I'd bought it last fall, so we're talking about roughly 8 months later no receipt I was travelling with it in my bag without its case (it was adding bulk to my carry-on) I must have shoved in my work binder in too forcefully because later on in the flight, as I eagerly took it out to read my newest downloads... Half the screen was showing a crack in the bottom right hand corner, on the inside, so the font was all messed up, not a crack on the physical screen. I was so sad! When I first bought it, I was having battery issues (would die after a couple of hours of reading), wifi lags (it was seriously slow-- I ended up just disabling it) and whenever I synced it, it would wipe out previous purchases?? I actually hated it, then tried it out again this winter -without expecting anything from it- and started loving it. Anyway, after googling "Kobo cracked screen" (what to do!), I found several threads here suggesting contacting customer service. I have never been SO impressed with customer service!!! I sent off an email. Got a reply promptly. I received a Purolator envelope soon after. Sent it off. Got it sent back... with a beautiful NEW Kobo! I am now a Kobo fan/convert/supporter!! Thank you KOBO Customer Care! Thank you MobileRead members! PS. To people who are not receiving a reply from Customer Service, I strongly suggest trying again. In my first month of owning this, I emailed alot regarding all the issues I was having. Just be persistent until you get it solved. (As with every other company's cs, I think it really depends who you get as well.)