Quote:
Originally Posted by GeoffC
They be selling - they must be doing something right !?
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They are. They have an impressive website built to sell. What's lacking is any kind of help after you get the product.
They also have an impressive set of features. Problem with that is some don't work as they should and updates haven't been provided to correct that situation.
They're also in a field with few competitors, which is why people are willing to pay high prices for bad customer service and a product that should not have as many issues as it does. The fact (so I hear) that the competitors are just as bad with customer service and product flaws also helps them get away with it.
Smart. They're making a bundle of money too. More orders than they can fill, at $350 each. But I think if they intend to be in business for the long haul, something's going to have to change.