Quote:
Originally Posted by NoWorthWhile
No, I meant, they didn't bother reading my question
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Very typical. I believe (based on my experience) that they have an autobot email resonder, which cuts and pastes info from their FAQs to attempt to answer questions. Only after you hammer through about 5 emails in a series with "no this didn't answer my question", will a human get involved.
That process probably reduces the manpower required to man their "call center" significantky.