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All I can do is relate my own experience, which is that, for the last couple of months (when they got more support staff) they answer e-mail promptly and reliably. Unless you're suggesting that they deliberately choose to answer me and not other people, I can really offer no alternate explanation - can you? You've seen for yourself the prompt replies that I've had to the two queries I've sent recently regarding the firmware update; the first of which was answered in literally 2 minutes, and the second in slightly over an hour.
Anyway, please don't let's turn this into yet another "why don't Bookeen answer their e-mail" thread; that doesn't help the original poster with his problems, does it? I've suggested a solution that he might like to try, just in case something IS blocking his original e-mail; he can try it or not, as he wishes.
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