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In my case they responded to my first email after some weeks, a later email, sent months ago, they never responded to.
I refuse to believe that email from my provider is blacklisted. It would only be blacklisted by Bookeen then, not by any other company in the world, which I find very hard to believe.
And it would be ridiculous to have to get a hotmail account to communicate with a company, while you have a perfectly fine, valid, paid-for email account with a completely reliable provider that is not blacklisted or considered a spammer by any other company I have tried to email.
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