Quote:
Originally Posted by booklover6
That was from a google search...I can't vouch for any of that. But I do have a friend who complained about the HOURS she spent trying to get satisfaction from B&N with regard to her defective Nook and the extended warranty she had purchased.
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Hey Look I too can google horrible Amazon experience and find similiar results
http://www.google.com/search?hl=en&s...575l2.9.1l12l0
Customer Service stories are to be taken with a grain of salt. There isn't a single company that is going to have awesome customer service every single time to every single person.
Customer Service is only as good as it is to you. ancedotal stories tend to leave out a good portions of the situation and generally don't tell you the whole story. More often than not the customer wants the world and demands unrealistic results . Not all but most, at least the ones who tend to seek out forums, and other areas.