Quote:
Originally Posted by cmbs
Bookeen's very terrible habits of ignoring customer emails
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They've got a heck of a lot better at answering e-mails in the last month or so - they seem to have taken on more customer support staff. Eg, this morning's e-mail, asking about the firmware upgrade, I sent at 8:42am and got a reply at 9:53am. If there are questions you've asked in the past and not had a reply to, it would probably be worth asking again.
A suggestion: I know that you have an issue regarding not finding words in the dictionary you bought. That issue seems to be unique to that specific dictionary. Have you asked the store you bought the dictionary from if they'll issue you a refund so you can get a different dictionary? Most eBook stores are pretty good at doing that kind of thing when books have problems with particular devices (and that does happen quite a lot).